Today, Radianse brings in the new year by announcing an additional integration of the Amenity Management Solution in Planet Fitness of Belleville, New Jersey. The solution, which consists of two user-friendly kiosks, has an overarching goal of enhancing member experience while making improvements around amenity management.
“We’ve seen tremendous success and acceptance of the solution over the past year,” said Angela Blaisdell, president of Radianse. “With each additional club that implements, we know that our work is not only validated, but valued.”
“It’s all about the benefits,” said Chris Allen, Radianse Director of Sales. “The system affects everyone from members, to employees, to management and owners and gives them all a better level of visibility within the club.”
With the front-facing kiosk, members are able to schedule amenity use and have that time slot saved for them while they workout. The feature gives members a sense of convenience both with ease of use as well as being in control of their time spent in the club.
Members aren’t the only ones benefitting from Radianse’s solution. Employees can now start amenities (like tanning and massage chairs) directly from the administrative computer, so they can focus on member engagement instead of clipboard clutter and paper processing. And because all amenities are started remotely from the computer, data on their usage is collected and recorded automatically and accurately.
“The theme of control really comes full circle when it reaches the management level,” Angela said. “The system provides enhanced functionality like the load balancing of amenities, accountability for meeting regulatory requirements, verification of black card members in good standing prior to using the amenities, elimination of the need to carry coins for the massage chairs, and a robust reporting system.”
“This information is extremely useful to managers and owners,” Chris explained. “They can quickly determine which amenities are most popular, how often they are scheduled as well as how often specific equipment is actually used.” This allows clubs to change their offerings based on what is member preferred as well as properly schedule equipment maintenance and load balance so all equipment of a certain type is used equally.
“Like I said,” Chris stated, “it’s all about the benefits, and we make it our goal to find solutions.”
Radianse is the leader in providing intelligent solutions that automatically integrate an ever expanding list of data sources into real-time actionable intelligence. Radianse is able to assist today’s dynamically changing industries in areas ranging from location awareness, patient satisfaction, inmate rehabilitation, safety, customer service, to green initiatives in the fitness industry.
35E Industrial Way, Suite 101
Rochester, NH 03867
About Planet Fitness
Planet Fitness is the fastest growing full size health club franchise in the United States, and has revolutionized the industry with a combination of extremely low prices and a unique, friendly and hassle-free environment. All Planet Fitness clubs feature a wide selection of brand name cardio and strength equipment, and provide unlimited fitness instruction with all memberships.
374 Main Street
Belleville, NJ 07109