“We are so excited to see our solution gaining momentum with Planet Fitness, New Jersey,” said Chris Allen, Radianse Director of Sales. “It means they’re seeing the value in what we do and clearly it’s helping them, which is exactly what we strive for.”
At face value, the Member Scheduling Kiosk works to improve member satisfaction by allowing self-scheduling of amenities, eliminating long lines and letting members get to their workouts faster. The Administrative Kiosk allows employees to start amenities directly from the administrative computer, removing the need for coin and T-Max operation. The real benefits, though, come when reviewing the information gathered by the two kiosks together.
“Data on amenity usage and preference is collected and recorded automatically and accurately,” Chris explained. “This information is extremely useful to managers and owners. They can quickly determine which amenities are most popular, how often they are scheduled as well as how often specific equipment is actually used.” This allows clubs to change their offerings based on what is member preferred as well as properly schedule equipment maintenance and load balance so all equipment of a certain type is used equally.
“The kiosks also accept signatures for waivers and any other member information, such as age restriction policies and Fitzpatrick forms. This way, you’re making sure clubs are in compliance with regulatory requirements,” Chris said. “It’s great to know that the work we’re doing is paying off and helping clubs improve management in so many ways.”
Radianse is the leader in providing intelligent solutions that automatically integrate an ever expanding list of data sources into real-time actionable intelligence. Radianse is able to assist today’s dynamically changing industries in areas ranging from location awareness, patient satisfaction, inmate rehabilitation, safety, customer service, to green initiatives in the fitness industry.
35E Industrial Way, Suite 101
Rochester, NH 03867
About Planet Fitness
Planet Fitness is the fastest growing full size health club franchise in the United States, and has revolutionized the industry with a combination of extremely low prices and a unique, friendly and hassle-free environment. All Planet Fitness clubs feature a wide selection of brand name cardio and strength equipment, and provide unlimited fitness instruction with all memberships.
1151 W. St. Georges Avenue
Linden, NJ 07036