“It’s all about the benefits,” said Chris Allen, Radianse Director of Sales. “The overarching goal of the Amenity Management Solution is to enhance the member experience while making improvements around amenity management.”
With the Amenity Management Kiosks, there are benefits for everyone from members, to employees, to management and owners.
“The managers tell us that members love how convenient it is,” Chris said. “Without a first-come, first-served base for sign ups, there are no more long lines or overcrowding at peak occupancy times, so people can get to their workouts faster and know they have a time slot saved when it works best for them.”
Members aren’t the only ones benefitting from Radianse’s solution. Employees can now start amenities (like tanning and massage chairs) directly from the administrative computer, so they can focus on member engagement instead of clipboard clutter and paper processes. And because all amenities are started remotely from the computer, data on their usage is collected and recorded automatically and accurately.
“This information is extremely useful to managers and owners,” Chris explained. “They can quickly determine which amenities are most popular, how often they are scheduled as well as how often specific equipment is actually used.” This allows clubs to change their offerings based on what is member preferred as well as properly schedule equipment maintenance and load balance so all equipment of a certain type is used equally.
“You’re also making sure clubs are in compliance with regulatory requirements,” Chris said. The system keeps track of the amount of time since a member has last tanned, any accepted waivers, age restriction policies, and “skin type” Fitzpatrick forms, providing accountability for meeting such requirements.
“Like I said,” Chris stated, “it’s all about the benefits, and we make it our goal to find solutions.”
Radianse is the leader in providing intelligent solutions that automatically integrate an ever expanding list of data sources into real-time actionable intelligence. Radianse is able to assist today’s dynamically changing industries in areas ranging from location awareness, patient satisfaction, inmate rehabilitation, safety, customer service, to green initiatives in the fitness industry.
35E Industrial Way, Suite 101
Rochester, NH 03867
About Planet Fitness
Planet Fitness is the fastest growing full size health club franchise in the United States, and has revolutionized the industry with a combination of extremely low prices and a unique, friendly and hassle-free environment. All Planet Fitness clubs feature a wide selection of brand name cardio and strength equipment, and provide unlimited fitness instruction with all memberships.
Hillsborough Township, NJ 08844