Today, Radianse announced the Amenity Management Solution integration with Planet Fitness in North Brunswick, New Jersey. Radianse, whose overarching goal is to enhance member experience while making improvements around amenity management, is also celebrating just over one year since its first Planet Fitness implementation.
“It’s hard to believe only a year has passed and already we’ve seen such success and acceptance of the solution,” said Angela Blaisdell, president of Radianse. “The more we continue to expand, the more we know that our work is not only validated, but valued.”
The system affects everyone from members, to employees, to management and owners and gives them all a better level of control within the club.
With the front-facing kiosk, members are able to schedule amenity use and have that time slot saved for them while they workout. The feature gives members a sense of convenience both with ease of use as well as being in control of their time spent in the club.
The administrative kiosk pulls schedules directly from the member kiosk and keeps all types of information conveniently in one place. “Because all schedules, waivers and forms are filled and filed within the kiosks, employees are no longer dealing with processing paperwork or the clutter it inevitably brings,” Angela explained. This gives employees more opportunities to engage with members. Any regulatory requirements, such as the 24 hour tanning rule and time limits based on skin type, are recognized by the Radianse system. This means if someone tries to tan more than once within a 24 hour period, the kiosk will not allow them to schedule the amenity and employees can insure control in staying compliant.
“The theme of control really comes full circle when it reaches the management level,” Angela said. “The system provides enhanced functionality like the load balancing of amenities, accountability for meeting regulatory requirements, verification of black card members in good standing prior to using the amenities, elimination of the need to carry coins for the massage chairs, and a robust reporting system.”
With amenities being scheduled and started through the kiosks, all of the usage data is captured and can then be used to analyze and improve their management.
“Whether it’s telling you what amenity is scheduled frequently or which equipment is used most and needs maintenance, the data provides a new level of visibility that can then allow managers and owners to control management of the amenities,” said Angela. “One successful year has gone by quickly, and we are excited to see what another will bring.”
Radianse is the leader in providing intelligent solutions that automatically integrate an ever expanding list of data sources into real-time actionable intelligence. Radianse is able to assist today’s dynamically changing industries in areas ranging from location awareness, patient satisfaction, inmate rehabilitation, safety, customer service, to green initiatives in the fitness industry.
35E Industrial Way, Suite 101
Rochester, NH 03867
About Planet Fitness
Planet Fitness is the fastest growing full size health club franchise in the United States, and has revolutionized the industry with a combination of extremely low prices and a unique, friendly and hassle-free environment. All Planet Fitness clubs feature a wide selection of brand name cardio and strength equipment, and provide unlimited fitness instruction with all memberships.
436 Renaissance Boulevard
North Brunswick, NJ 08902